Entités
Ashley Beauchamp
Affecté par des incidents
Incident 6312 Rapports
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
2024-01-18
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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